Frequently Asked Questions

Everything you need to know about shopping with NOTCH.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental United States. International shipping times vary by location, typically arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

NOTCH accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Can I track my order in real-time?

Yes. Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey to your doorstep.

Are your products covered by a warranty?

Every product purchased from NOTCH comes with a standard 1-year manufacturer warranty against defects in materials or workmanship.

Do you offer eco-friendly packaging?

Sustainability is a priority at NOTCH. We use 100% recyclable boxes and biodegradable packing materials for all our shipments whenever possible.